As a distributor of the Harbortouch system, we’re often asked questions about the unit, including price, warranty, etc. The following Harbortouch FAQ highlights the most common questions that have been broached:
1. Q: I’ve read that the Harbortouch is a free POS device. Is this true?
A: Unfortunately, the equipment is not truly free — only in the sense that there is no initial fee assessed. The cost is a uniform $69 per month (per machine) for the hardware. There is an additional $59 per quarter for the software.
When comparing Harbortouch’s cost with its counterparts, the overall price is quite attractive. The fee is truly affordable even for small merchants who can budget the fixed cost as part of their operational expenses. Moreover, the price includes free repair and replacement of parts, if tech. support is not able to successfully troubleshoot a problem.
2. Q: How long is the warranty?
A: As long as you’re a Harbortouch merchant, processing under the auspices of United Bank Card, the warranty is indefinite. The clear objective is for Harbortouch to give you years of uninterrupted service, and as such, parts are expedited to you when necessary.
3. Q: Do you replace parts under all circumstances?
A: In the event that the machine is malfunctioning due to normal wear and tear, or if it’s defective and we’re unable to successfully troubleshoot, we will provide the necessary hardware for you to be back up and running. However, we will not be able to replace parts free of charge in the scenario where you’ve damaged the machine (e.g., spilling orange juice on the keyboard).
4. Q: How long is the service contract?
A: The initial term is for 5 years with an auto renew duration of 4 years. While we realize this length of time reflects a commitment on your part, please note that we are committed to providing stellar customer and technical support, and offering extremely competitive rates. As a reminder, to underscore our desire to surpass your expectations, even after the 5 year mark, we will replace parts, ensuring consistent, if not uninterrupted, Harbortouch performance.
5. Q: What happens if I break the contract?
A: You’re still responsible for the monthly and quarterly payments for the time remaining on the contract. The overwhelming majority of merchants provide consistent, positive feedback about the unit, and it’s anticipated that you will want to remain a loyal customer for years to come. Moreover, any penalty fees may very well be less than purchasing an expensive unit that did not meet your expectations.
6. Q: What hardware do you include in your package?
A: The durable POS unit includes a touch screen display with attached credit card reader, cash drawer, and thermal receipt printer. If you purchase a retail harbortouch, you will also be entitled to a bar code scanner and customer display pole. (You can purchase the scanner and display pole separately, if decided, under the Harbortouch Hospitality program.)
7. Q: Am I able to log onto the system remotely?
A: Yes, as long as you have Internet capability, the system is readily accessible through our Lighthouse feature.
8. Q: Does Harbortouch support gift and loyalty cards?
A: As you’re an owner of a retail or hospitality business, we know that you have to expand your customer base and encourage your present customers to continue their patronage. As such, we absolutely support gift and loyalty cards.
9. Q: Is your system compatible with my existing business software?
A: You can export Harbortouch data into most business software, including Accounting and Intuit Quickbooks.
10. Q: Can I obtain more than one unit and are the machines interdependent?
A: Yes, you can obtain multiple units, each assessed at the same $69 per month / $59 per quarter fee. The machines are not interdependent and if one goes down, it does not mean that the other units will not be operational.
11. Q: Is free installation and training included?
A: Yes, we have a team of folks that are responsible for installation and training — at no cost to you. The installer will run a category 5 cable connecting the network to a router, and it can be as long as 10 feet. You will be charged if special provisions need to be made, such as running the cable through a wall or above a ceailing, to make the necessary connection.
12. Q: What are your hours of tech. support?
A: As problems can transpire at any time, technical support is available 24/7 365 days a year, including Holidays.