Finding the best POS software is tantamount to any other major, high-price purchase, evoking much evaluation, second guessing, and anxiety. However, sweaty palms may be avoided when you’re in the market to buy a POS system by considering the following 7 points:
1) Know your budget – Your business is going to entail many operational costs, and you don’t want to overspend on POS software, regardless of the purported benefits. I recently spoke with a prospective client who told me that he spent well over $20,000 on POS software because of its ostensible diverse accounting features, and seemingly impressive inventory and supply chain management modules. The POS system frequently malfunctioned and the owner spent countless hours trying to rectify the issues, preventing him from managing other areas of the business. The hackneyed expression, “You get what you pay for” is not always true in the POS software field.
2) Weigh your unique business needs – Do you need all the bells and whistles? Do you need comprehensive inventory management, including custom inventory reports? Is it a necessity for the software to facilitate debit/credit card, and check processing with customer reward programs? Is it a deal-breaker if your system cannot provide remote updating and interaction between multiple registers? Write down a list of must have features, and reference that list when you’re ready to find POS software that best meets your needs.
3) Consider what you’re getting with the package – Is the software sold separately or does it include accompanying hardware? An all-in-one, software-hardware combination may be most desirable, especially for new business owners who are just opening their first establishment.
4) Ease of use – Regardless of the myriad features offered by any given software, full benefit cannot be derived if you don’t know how to navigate the system. Any reputable point of sale software company should provide some training, but if the system is ‘advanced,’ and you suffer from some form of tech phobia, you will never get your money’s worth. Before purchasing any software, perform your due diligence and determine whether or not the learning curve is relatively quick.
5) Read the Terms and Conditions – What are the policies that govern the purchase and use of your software? For example, if you purchase a complete system, do you have liftime warranty and free replacement of any parts? Are you just purchasing the product with a one-time fee, or do you pay in installments? (A monthly plan may very well be a viable option and cost-effective, assuming you have confidence in the software and the company that offers it.)
6) Level of technical support – It’s clear that you need 24 hour technical support, 365 days a year. While you should expect to have uninterrupted service for the most part, there will inevitably be times when tech hiccups occur. You need to have reliable and responsive tech troubleshooting, whenever necessary. You can always call tech support before the purchase, testing the human resources that you’ll be utiizing.
7) Go with a company known for its inventiveness and innovation – It’s probable that you will be using any given point of sale software for several years, and it’s important to know that new tech breakthroughs will be incorporated into the systme when developed. You want the software you purchase to be flexible and powerful, and change with the times, when necessary. Indeed, the software you buy today should be relevant five or ten years from now.
By considering the aforementioned list, you’re now in position to buy the best POS software – tailered to meet your unique business’s needs. There are so many robust, affordable choices today, all with their own pros and cons, but we proudly offer Harbortouch POS and hope that you’ll soon proclaim it to being the “best POS software.”